Media Kit

J.B. Wood is president and CEO of the Technology & 카지노 사이트 Industry Association (카지노 사이트), the leading association for today's technology and services organizations. Through 카지노 사이트, Wood works with the world's largest B2B technology companies on strategies to increase growth and profitability through the optimization of their services, sales, product, and channel operations.

카지노 사이트 킹덤�

He is a frequent industry speaker on the topics of 카지노 사이트. outcome engineering, X-as-a-Service (XaaS) 카지노 사이트. models, transformations in the traditional customer-supplier relationship, and 카지노 사이트's LAER customer engagement model (Land, Adopt, Expand, and Renew).

카지노 사이트 킹덤�

Wood has authored several popular books, including Complexity Avalanche (2009), Consumption Economics (2011), B4B (2013), Technology-as-a-Service Playbook: How to Grow a Profitable Subscription Business (2016) and Digital Hesitation: Why B2B Companies Aren카지노 사이트 킹덤�t Reaching Their Full Digital Potential (2022) He has also appeared in such leading publications as Fortune, The New York Times, and The Wall Street Journal.

카지노 사이트 킹덤�

J.B. frequently writes about these topics on the 카지노 사이트 blog: customer outcomes, B4B, X-as-a-Service (XaaS), and the LAER Model.

Thomas Lah is the Executive Director and Executive Vice President of the Technology & 카지노 사이트 Industry Association (카지노 사이트), the leading association for today's technology and services organizations. He is the author of many popular books on trends affecting the tech industry, including Technology-as-a-Service Playbook: How to Grow a Profitable Subscription Business (2016) and Digital Hesitation: Why B2B Companies Aren카지노 사이트 킹덤�t Reaching Their Full Digital Potential (2022). Thomas is also the host of 카지노 사이트- podcast, TECHtonic: Trends in Technology and 카지노 사이트. For over 20 years, he has been helping some of the world's largest technology companies improve the efficiency of their daily operations.

카지노 사이트 킹덤�

Thomas is a sought-after industry speaker on the topics of optimizing technology service 카지노 사이트.es within product companies, 카지노 사이트. outcome engineering, customer success funding models, X-as-a-Service (XaaS) financial models, the art of helping customers successfully adopt technology, and the latest market trends impacting technology organizations worldwide. From 2002-2019, Thomas also taught an MBA class at The Ohio State University Fisher College of Business, which is based on his writings.

카지노 사이트 킹덤�

Thomas frequently writes about these topics on the 카지노 사이트 blog: customer adoption, B4B, customer outcomes, outcome engineering, X-as-a-Service (XaaS).

Bo Di Muccio, Ph.D., is the Distinguished Vice President of Professional 카지노 사이트 Research and Vice President of Advisory Delivery for 카지노 사이트, and the chairperson of the 카지노 사이트 Professional 카지노 사이트 Advisory Board. He is responsible for developing and delivering research and advisory programs that are focused on helping executives to build and optimize professional services in many of the world's leading technology companies. Bo earned the title of 카지노 사이트 Distinguished Researcher when he reached over ten years in a research role at 카지노 사이트, having authored over 50 research articles, answered 1,500+ member inquiries, and developed frameworks and survey methodologies that helped members address complex 카지노 사이트. challenges. Bo also continues to take a lead role as a mentor, helping other members of the 카지노 사이트 Research team master their skills.

카지노 사이트 킹덤�

He has 20 years of experience in technology industry research, analysis, and consulting, including experience in hardware, software, and services. Prior to 카지노 사이트, he managed consulting services research at International Data Corporation (IDC). He also had a lengthy tenure at Deloitte Consulting, where he served several 카지노 사이트. units in a variety of roles, including services strategy and marketing, market research, competitive intelligence, and client service. He also held market research roles at AltaVista Company and Compaq Computer Corporation prior to his tenure at Deloitte.

카지노 사이트 킹덤�

Bo earned his master's and doctoral degrees in international relations from the School of International Relations at the University of Southern California and was a tenure-track faculty member of the University of Florida's Department of Political Science prior to beginning his career in the technology sector.

카지노 사이트 킹덤�

Bo frequently writes about these topics on the 카지노 사이트 blog on the topics of professional services, pricing, professional services and sales, and tips for a successful professional services organization.

George Humphrey serves as the Vice President and Managing Director for 카지노 사이트. Touting more than three decades of technology 카지노 사이트. knowledge in the networking and communications space, Humphrey is a valued resource and advisor to many of the world카지노 게임 사이트 most successful technology 카지노 사이트. ventures.

카지노 사이트 킹덤�

Humphrey has a long history of leading managed services product management, client management, systems engineering, tools and architecture development, sales, delivery operations, process definition, and global strategy. Prior to 카지노 사이트, he was responsible for introducing the world카지노 게임 사이트 first voice/data converged platform. During his time with Avaya and Lucent, he launched the first globally standardized product realization processes, as well as service realization and lifecycle processes, transforming their 카지노 사이트. functions. Today he holds seven global patents in communications and networking.

카지노 사이트 킹덤�

As a research leader at 카지노 사이트, Humphrey카지노 게임 사이트 insights are regularly leveraged by Fortune 500 companies through his advisory work, public speaking engagements, research reports, and publicly shared content on a variety of evolving 카지노 사이트. topics.

Hal Stanley is the Vice President of Offering Management Research and Advisory for 카지노 사이트. In this role, Hal is responsible for the research agenda that informs his engagement with member companies offering them best practices and data-influenced research for creating compelling service offers.

카지노 사이트 킹덤�

Prior to joining 카지노 사이트, Hal held various senior leadership roles with companies including McAfee, Symantec, and Websense. His deep experience as a marketing strategist and quick ability to spot market patterns and growth opportunities for complex products and services has made him a valuable asset in his past roles and proves to be an asset to 카지노 사이트 members as well.

카지노 사이트 킹덤�

Hal has a passion to amplify the customer voice. By listening skillfully to customers and coworkers to identify actionable insights, he connects people and teams to their stated outcomes.

카지노 사이트 킹덤�

Hal is a gifted communicator who reduces the complex to simplified, consumable frameworks that accelerate team progress. A proven leader, Hal can facilitate diverse groups to arrive at the right conclusion for the 카지노 사이트..

카지노 사이트 킹덤�

Hal contributes to the 카지노 사이트 blog on the topics of monetizing customer success programs, optimizing premium service portfolios, and creating and launching outcome-based services.

Jack Johnson is the Vice President of Customer Growth and Renewal Research for 카지노 사이트. In this role, he works closely with member companies to deliver research and advisory programs focused on helping them grow and renew services revenue effectively.

카지노 사이트 킹덤�

Prior to joining 카지노 사이트, Jack was principle of his customer success consultancy, and held the position of Vice President of Business Strategy at ServiceSource. There, he participated in a 카지노 사이트. transformation effort to innovate execution capabilities at ServiceSource, and led development of a new solution offering to optimize renewal services in/through the channel.

카지노 사이트 킹덤�

Jack began his career at Digital Equipment Corporation in 카지노 사이트 Sales and Support Delivery. At DEC, he participated in the first of many 카지노 사이트. transformation efforts building Renewals organizations. He has since held Renewals, Customer Success, and Operations leadership positions at technology companies providing enterprise software or hardware, or in 카지노 사이트. services companies helping technology companies grow recurring revenue.

카지노 사이트 킹덤�

Jack led renewals organizations for Auspex, Riverstone Networks, and BEA Systems, and then while leading renewal operations at ServiceSource, Rainmaker Systems, and Concentrix, he supported dozens of technology companies to optimize their recurring revenue performance. Jack카지노 게임 사이트 experience across various practices within the technology industry provides him with a unique ability to apply his in-depth knowledge of customer retention strategy, processes, and best practices as it directly relates to each of 카지노 사이트's research practices.

Jerome Peck is the Senior Vice President of Product and Marketing for 카지노 사이트, where he oversees the digital member experience roadmap and 카지노 사이트's research and advisory portfolios.

카지노 사이트 킹덤�

Jerome is an innovative product leader and entrepreneur with over 12 years of experience launching successful B2B/B2C SaaS products and implementing recurring revenue models in project-based markets. He co-founded Rule, a SaaS team collaboration solution enjoyed by over 20,000 teams worldwide prior to being acquired in 2012.

카지노 사이트 킹덤�

His passion and study of storytelling has led him to narrative consulting engagements on several released feature films, along with campaign strategies for marketing and advertising agencies.

카지노 사이트 킹덤�

In his role at 카지노 사이트, Jerome is focused on 카지노 사이트- own digital transformation and evolving the company into a standardized, scalable, and digitized XaaS 카지노 사이트..

John Ragsdale is a distinguished researcher and the vice president of technology ecosystems for 카지노 사이트. His area of expertise is in assisting enterprise technology firms with the selection and value realization of tools and platforms, with a constant focus on the customer experience. John works closely with 카지노 사이트- partner ecosystem, identifying leading and emerging technology vendors whose products help solve the key 카지노 사이트. challenges faced by 카지노 사이트 members. John earned the title of 카지노 사이트 Distinguished Researcher when he reached over ten years in a research role at 카지노 사이트, having authored over 250 research articles, answered 3,000+ member inquiries, and developed frameworks and survey methodologies that helped members address complex 카지노 사이트. challenges.

카지노 사이트 킹덤�

Prior to joining 카지노 사이트, John spent over six years at Forrester Research as vice president and research director. During his career, he has held product management and marketing positions at various service and support technology vendors, including Clarify, Answer Systems, Platinum Technologies, and Nortel Networks. He has been involved in customer service throughout his career, including over 10 years managing both the internal and external customer support organizations for a global retailer.

카지노 사이트 킹덤�

In 2012, John  released his first book, Lessons Unlearned, which chronicles his 25-year career inside the customer service industry. Filled with best and worst practices, insider gossip, and sometimes-shocking real-world stories, Lessons Unlearned helps support managers, company executives, and even customers improve service interactions.

Maria Manning-Chapman is the Distinguished Vice President of Education 카지노 사이트 Research for 카지노 사이트. She has more than 25 years of education experience in the high-technology industry. Her diverse knowledge of the education function spans from the fundamentals of content design, development, and delivery to education services strategy definition and execution.

카지노 사이트 킹덤�

Maria earned the title of 카지노 사이트 Distinguished Researcher when she reached over ten years in a research role at 카지노 사이트, having benchmarked over 140 education services 카지노 사이트.es, answered 1,700+ member inquiries, and developed frameworks that helped members address complex 카지노 사이트. challenges.

카지노 사이트 킹덤�

Maria is well versed in the dynamics of running an education services 카지노 사이트. and has held leadership positions in operations, virtual learning, 카지노 사이트. development, curriculum development, delivery, and partner management. She has managed domestic and global education teams for pre-IPO as well as Fortune 500 companies. Throughout her career, Maria has worked with many industry-leading companies such as Ellie Mae, Hewlett-Packard, Mercury Interactive, VERITAS, and Amdahl.

카지노 사이트 킹덤�

Maria frequently writes about these topics on the 카지노 사이트 blog on the topics of education services, customer adoption, and Learning-as-a-Service (LaaS).

Roy Dockery, the Director of Research for Field 카지노 사이트 at 카지노 사이트, is a highly accomplished leader with a proven track record in driving market growth and achieving top customer satisfaction. He has successfully led organizations through hypergrowth expansion, building resilient cultures, and prioritizing service excellence. With extensive experience in Field Service and Support, Roy is passionate about building teams that exceed expectations and fostering a people-centric culture. As a research leader, he aims to future-proof the Field Service industry by providing valuable insights on AI, talent management, and operational best practices.

Stephen Fulkerson is the Vice President of Customer Success Research for 카지노 사이트. In this role, he works closely with member companies to deliver research and advisory programs focused on helping them optimize their customer success organizations and effectively deliver positive and successful customer outcomes.

카지노 사이트 킹덤�

Prior to joining 카지노 사이트, Stephen was the Vice President of Customer Success at Upland Software, where he successfully consolidated ten separate customer success teams to perform under one Upland umbrella resulting in a seamless and unified customer success experience. He personally led company executive efforts to increase the NPS by 70 points in eighteen months while also securing renewals, driving expansions, and cross-sell opportunities. During his time at Upland, he also skillfully led the Customer Experience and Customer Training departments.

카지노 사이트 킹덤�

Stephen was also Vice President of Customer Success at Alert Logic, where he built the Customer Success department while also overseeing onboarding, training, and customer support. In this capacity, he successfully broke numerous company records for onboarding and improved customer experiences.

카지노 사이트 킹덤�

Stephen has over 25+ years of experience working in technology companies and has been a leader in professional services, technical account management, and 카지노 사이트. development for APAC and LATAM operations. Stephen started his career in customer success in 2004 and he has spent the bulk of his technical career-building customer success organizations and finds this work the most rewarding for both serving the customer and the company.

Vele Galovski is the Vice President of Support 카지노 사이트 for 카지노 사이트. In this role, he works closely with member companies to deliver research and advisory programs focused on helping them optimize customer support and field service delivery and engineer profitable customer outcomes.

카지노 사이트 킹덤�

During his career as a services executive, he has provided thought leadership and driven breakthrough performance in high profile assignments in a diverse set of companies including: Xerox, Eastman Kodak, Bank of America, NVR and several Cloud 카지노 사이트 startups.

카지노 사이트 킹덤�

Throughout his nearly 30 years in the industry, Vele has consistently driven double digit top line growth with a proven retain, gain, and grow strategy; and bottom line profitability with a focused 카지노 사이트 킹덤�cost down카지노 사이트 킹덤� process. He has been awarded a patent 카지노 사이트 킹덤�Method and system to manage achieving an objective카지노 사이트 킹덤�, is a Six Sigma Black Belt, and is a Licensed Professional Engineer. Vele has also written a book, The Perpetual Innovation Machine, which describes a holistic approach to management based on ambitious goal setting, data driven analysis, skillful prioritization, inspiring leadership, and the 카지노 사이트 킹덤�lost art카지노 사이트 킹덤� of employee engagement.

카지노 사이트 킹덤�

Vele earned his MBA and Civil and Environmental Engineering BS from Clarkson University in Potsdam, NY.

카지노 사이트 킹덤�

Vele frequently writes about these topics on the 카지노 사이트 blog on the topics of field services, artificial intelligence (AI), intro to the Internet of Things (IoT), and spare parts logistics.