Coveo

Category
Customer Success Automation/AI
,
Meet your 
Certinia
 Contact

Austin Rohr

Global Solution Evangelist, PSA
arohr@certinia.com
arohr@certinia.com
LinkedIn
Company Description
Certinia is the platform for services 카지노 사이트.es 카지노 사이트 킹덤” offering a best-in-class Professional 카지노 사이트 Automation tool, allowing a services 카지노 사이트. to effectively optimize services delivery, finance and customer success. Built natively on the Salesforce Platform, Certinia enables companies to operate from a connected platform, with intelligence, ultimately driving profitability 카지노 사이트 킹덤” all while using the customer account as the object of record throughout the customer journey, from opportunity to renewal.

Business Outcomes

Key Performance Indicators (KPIs): Support 카지노 사이트

Improve CSAT and first-call resolution, and make your agents more proficient by putting the most relevant, case-specific information at their fingertips as they engage with customers.

Knowledge Management Best Practices

Gather information from everywhere, any source, any silo, no matter how unstructured, and unify the relevant results in a single user interface.

Top Trends for Self-Service

Today카지노 게임 사이트 empowered customers want to solve issues on their own. Why stand in their way? Coveo helps you deliver AI-powered search within your self-service site so customers can easily and quickly find the most relevant solutions.